Direct Walk-In Opportunity Tata Consultancy Services for International Voice at Mumbai - TRIL Location on Saturday, 06th Dec 2025

Direct Walk-In Opportunity Tata Consultancy Services for International Voice at Mumbai - TRIL Location on Saturday, 06th Dec 2025!

Job Role: Customer Service Associate

Process: International Voice

Walk-In Drive Date: Saturday, 06th Dec 2025

Walk-In Drive Location: Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai -

Walk-In Drive Timing: 09:00 AM - 12:00 PM

Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education/employment documents, Updated CV, Passport Size Photo

Job Requirement:

• Candidates with international customer service (VOICE) experience preferred.
• Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.
• Flexible working in rotational shifts, including night shifts
• Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
• BE/BTech and Postgraduates are not eligible (Applicable to Freshers only)
• Mode of Salary credit should be through banks from all the employers (No cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• Excellent Communication Skills
• Strong Team Player
• Strong Domain Knowledge Preferred
• Strong feedback implementation skills
• Possess Positive attitude and know to promote brand value.
• Ability to work in any shifts, the majority being night and midnight shifts

Job Description:

• Handle customer interactions daily with 0 availability time
• Ensure SLAs are met consistently at individual and team level.
• Meet and exceed all performance thresholds.
• Focus on Key KPI's like RSAT, AHT and customer experience.
• Constantly remain abreast of new changes
• Implement feedback and corrective actions to avoid repeat instances

" TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.