Digital Service Content Creator

Job Title

Job Description

So, who are we?

Your role in the team

You'll join our Trading and Operations Transformation team as a Content Creator, bridging the gap between subject matter experts (SMEs), product teams, operational teams, and our AI systems across all 16 regions - creating content for our help centre, chatbots, and agent tools to deliver world-class client support.

What you’ll do

• Work directly with a wide range of stakeholders across the business to transform complex product knowledge into clear, accessible content for new product launches, platform updates, and business changes.

• Use AI tools to streamline your workflows, you'll build high-quality knowledge base content that drives digital self-service and improves how both our clients and agents find answers.

• Collaborate with the team on content strategy, content management processes, governance, and quality standards, while using analytics to identify knowledge gaps and prioritise improvements that deliver measurable impact on client satisfaction and operational efficiency. 

What you’ll need for this role

• A proactive attitude and ability to take initiative

• Excellent written and verbal communication skills

• A knack for delivering quality results under tight deadlines with minimal supervision

• Great organisational skills and the ability to learn quickly

• Attention to detail and a commitment to excellence

• Knowledge of IG's products and platforms, or ability to rapidly build this expertise in financial products and regulatory requirements

• Exceptional written communication skills with the ability to adapt tone and complexity for different audiences - you understand content design principles and know when to use text, images, GIFs, videos, or interactive elements

• Experience structuring content for both human readers and AI consumption with experience or strong interest in AI tools for content creation (LLMs such as Claude, Gemini, etc.)

• Comfort working with content management systems and basic technical documentation, with understanding of what makes content "AI-ready"

• Highly data-driven approach to prioritising work and measuring content performance, combined with the ability to deliver quality results under tight deadlines with minimal supervision

• Exceptional organisational and stakeholder management skills - you can juggle multiple content streams while working effectively with SMEs, product managers, legal, compliance, and regional teams

• Self-starter who thrives with high autonomy and accountability, genuinely champions the client experience, learns fast, and brings fresh ideas on continuous improvement.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

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