Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

L&D Digital Development Operations Associate

Exp - 2-4 Years
Shift - 6:00 pm to 2:00 am IST

Key role -

Operational and Administrative Support

Support in managing and monitoring digital development operations process flow.

Work closely with US operations team to help coordinate and channel work to the appropriate teams

Supporting routine inquiries and transactional tasks related to Learning and Development processes across the firm and specific Lines of Service.

Leveraging PwC’s global ticketing system and ServiceNow for inquiries/requests and escalating as needed.

System and Data Management

Conducting LMS administration tasks including Cornerstone on Demand (CSOD)/Vantage cleanup, BOT management, and system enhancements.

Administering tools such as Metrics that Matter (MtM), uploading e-learning content, and supporting assessments.

Utilizing data tools like Alteryx and Power BI for regular audits and validations.

Stakeholder Support and Collaboration

Partnering with key stakeholders to manage mandatory L&D programs, such as Compliance and Independence Office initiatives.

Collaborating with IT managers to address technical escalations and system support needs.

Acting as a second-level support for complex queries from stakeholders across L&D and the firm.

Governance and Quality Assurance

Delivering standardized processes for L&D transactional services while adhering to governance frameworks.

Providing quality reviews and feedback to third-party vendors (e.g., TCS) involved in transactional support.

Project Assistance and Additional Duties

Supporting project-based assignments and other duties as required.

Technical Skills:

Experience with Learning Management Systems (LMS) such as Cornerstone on Demand, HRIS systems like Workday, and familiarity with tools like Alteryx and Power BI.

Attention to Detail: High accuracy in reviewing and completing tasks.

Interpersonal Skills: Strong relationship-building, communication, and customer service skills with the ability to interact with stakeholders at all levels, including leadership.

Problem-Solving and Adaptability: Exceptional judgment, problem-solving skills, and the ability to adapt to shifting priorities and demands.

Collaboration: Effective team player with the ability to work independently.

Graduate and above/relevant degree or certification

Undergraduate degree in HR or Learning & Development-related discipline (preferred).

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management, Group Facilitation, Inclusion {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Digital Development Operations - Associate 2

PWC

Job Description

About Company

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