Description

Key Responsibilities:

Operational Support:

Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance.

Monitor system health, proactively identifying and resolving issues to minimize downtime.

Ability to pull data from application and create report/s

Incident Management:

Respond to and resolve incidents reported by end-users, escalating when necessary.

Work closely with technical and functional teams to troubleshoot and resolve issues.

User Assistance:

Assist end-users with inquiries, providing guidance and training on system usage.

Create and maintain documentation for common issues and solutions.

System Monitoring:

Implement and maintain monitoring solutions to proactively detect and address potential issues.

Perform routine system checks to ensure data integrity and system stability.

Patch and Upgrade Management:

Collaborate with technical teams to plan and execute patching and system upgrades.

Ensure that the latest updates and patches are applied to maintain system security.

Change Management:

Assist in the implementation of changes to the Dynamics 365 CRM system.

Coordinate with stakeholders to communicate changes and manage user expectations.

Performance Analysis:

Conduct performance analysis and identify opportunities for system optimization.

Collaborate with technical consultants to implement improvements and enhancements.

Documentation:

Maintain documentation for system configurations, processes, and troubleshooting procedures.

Contribute to the knowledge base to facilitate efficient issue resolution.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

Minimum of 6/8 years of experience in operational support, with a focus on Microsoft Dynamics 365 CRM.

Key Skills:

In-depth knowledge of Microsoft Dynamics 365 CRM operations and administration.

Good to have knowledge/experience in Azure and Power Apps/Power Platform

Strong troubleshooting skills with the ability to analyze and resolve system issues.

Familiarity with system monitoring tools and proactive issue detection.

Excellent communication and customer service skills.

Understanding of change management processes in a production environment.

Certifications:

Relevant Microsoft Dynamics 365 CRM certifications are a plus.

Personal Attributes:

Proactive and detail-oriented.

Ability to work well under pressure.

Excellent problem-solving skills.

Strong collaboration and teamwork.

Digital CRM Developer

Hexaware Technologies

Job Description

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