Digital Account Manager

We are looking for a proactive and client-focused Digital Account Manager to manage end-to-end digital accounts, ensure smooth campaign execution, and act as the primary point of contact between clients and internal teams. The role requires strong coordination, communication, and a good understanding of digital marketing processes.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts
• Understand client goals and translate them into clear briefs for internal teams
• Coordinate with paid media, content, design, and tech teams to ensure timely delivery
• Manage digital campaigns across platforms such as social media, paid media, and performance marketing
• Monitor campaign performance and share regular updates and reports with clients
• Ensure adherence to timelines, quality standards, and SLAs
• Handle client feedback, revisions, and escalations professionally
• Identify opportunities for upselling or cross-selling digital services
• Maintain proper documentation, trackers, and account records

Required Skills & Qualifications

• Bachelors degree in Marketing, Business, or a related field
• 25 years of experience in digital account management or client servicing (agency experience preferred)
• Basic understanding of digital marketing channels (Social Media, Paid Ads, SEO, Influencer Marketing)
• Strong communication, presentation, and stakeholder management skills
• Ability to multitask and manage multiple accounts simultaneously
• Proficiency in MS Excel, PowerPoint, and reporting tools

Preferred Skills

• Experience working with digital marketing agencies
• Problem-solving mindset with strong attention to detail