DEX Tool Specialist/Administrator_Aternity

Requirement Details

Primary Location:

Not specified in the JD (placeholder provided).

Position Overview (Job Summary):

The DEX Tool Specialist/Administrator is responsible for managing, maintaining, and optimizing the Aternity platform to improve end-user digital experience. The role involves proactive monitoring, analytics-driven insights, automation for remediation, and close collaboration with ITSM and support teams to drive operational efficiency and compliance.

Primary Skills:

• Hands-on experience with Aternity DEX platform
• Experience with similar DEX tools: Nexthink, Systrack
• Strong troubleshooting and root-cause analysis
• Automation and scripting using PowerShell, Python
• Understanding of ITIL processes and compliance standards
• Proficiency in creating dashboards, reports, and performance analytics

Secondary Skills:

• Knowledge of device/application performance analytics
• Cross-team collaboration (ITSM, Service Desk, Infra)
• Strong documentation and communication
• Workflow development for incidents and problem management
• Familiarity with enterprise monitoring tools

Experience:

• Proven experience administering Aternity or similar DEX platforms
• Experience developing automated remediation workflows
• Hands-on scripting for compliance and system health
• Exposure to ITSM tools and ITIL practices
• Experience analyzing user experience data and recommending improvements

Role and Responsibilities:

A. Key Responsibilities

• Configure, deploy, and manage Aternity agents and dashboards
• Build proactive incident and problem management workflows using DEX data
• Implement automation scripts for system remediation and compliance
• Collaborate with ITSM teams for integration and reporting
• Analyze device and app performance; provide optimization recommendations
• Ensure continuous monitoring of digital employee experience and system health

B. Additional Responsibilities

• Document platform configurations, workflows, and procedures
• Assist in platform upgrades, patching, and performance improvements
• Support service improvement initiatives using Aternity insights
• Train L1/L2 support teams on Aternity dashboards and analytics

Educational Qualification:

• Graduate degree in Computer Science, Information Technology, or related field

Certifications:

Preferred:

• Aternity platform certification
• Nexthink platform certification
• ITIL Foundation certification