DEVOPS MANAGER, MAINTENANCE AND MODERNIZATIONS SALES

Product Operations

• Contribute actively to planning of fit-for-purpose and fit-for-use operations for products in own scope taking into consideration the interdependencies and synergies with other products and their technical elements.

• Accountable and responsible to establish and /or run operations with required information security and other compliance requirements as per processes in use. Lead the Operations engineers and collaborate with other internal and external teams as needed.

• Accountable and Responsible for key Operations processes including incident management, Request management, Root Cause Analysis for own scope, as defined in the ITSM processes.

• Accountable & responsible for creating and maintaining service descriptions, documentation, knowledge articles, user instructions, and conduct end-user communication and training.

• Where applicable, responsible for actively collaborating with Service providers and technology vendors to ensure product operations run smoothly in an uninterrupted manner and meet the agreed targets.

• Responsible for seamless integration of multiple service providers to deliver harmonized user experience, where applicable, working closely with Service Integration and Management experts.

• Responsible for ensuring business continuity preparedness for the products in scope including building and maintaining recovery capabilities.

• Responsible for engagement with key users and user network and keep them informed of the changes and improvements. Seek their feedback regularly to identify improvements to the operational performance.

• Adopt innovation, experimentation and knowledge sharing culture and practices within own service teams and through the service community. Product performance and continuous improvement

• Responsible for defining the product performance targets from quality, cybersecurity, cost

optimization and end user experience point of view.

• Responsible for closely following the operational performance and communicating the same to stakeholders as well as own team members.

• Responsible for proactively identify opportunities and needs to continuously improve the operational performance through for example automation and monitoring and improving the technical designs, working closely with other team members.

Professional requirements.

• Demonstrated experience of orchestrating IT service operations across multiple teams.
• Strong knowledge and experience with DevOps ways of working.
• Good understanding of technology architecture and designs and their impact to service operations.
• Hands-on experience in service performance and quality management, as well as their reporting practices.
• Experience with Service Integration and Management (SIAM) practices.
• Someone with experience in cloud technology (AWS preferred) would be an add on. 
• Experience in supplier and contract management.
• Agile and Lean methods understanding.
• Familiarity with product management practices.

Other Requirements.

• Educational qualifications (e.g., B.Sc., M.Sc.).
• 8-10 years of experience in service management.
• Demonstrated experience of working in global context and/or in matrix organization.
• Working proficiency in English. 4.4. KONE specific issues – always need to be trained.
• Fundamentals of elevator, escalator, or smart building industry.
• Understanding of KONE IT landscape and architecture.
• Familiarity with KONE IT Operating Model and related practices (e.g. Quarterly planning, Backlog management, IT processes)
• Familiarity with regulatory standards and their impact to KONE Enterprise IT solutions and/or platforms.
• Knowledge of KONE Way processes relevant for the solutions in scope.
• Knowledge of KONE and KTI operating model, budgeting, and resourcing practices.