Devops lead
Capgemini
5 - 10 years
Bengaluru
Posted: 4/16/2025
Job Description
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.Job Description - Grade SpecificEngagement Director - Operate at board level in multi-site engagements. SDMs are fully responsible for providing deliverables or service to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. SDM conduct client negotiations to agree terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability. SDMs manage project or service teams, plan activities and monitor progress. SDM ensure all project deliverables or services are provided using best practices and are of an appropriate quality. SDM provide factual analysis of the project or service portfolio and the team's performance and compliance to standard tools and processes.
Skills (competencies)
AccountabilityActive ListeningAdaptabilityAnalytical ThinkingBusiness AcumenBusiness PartneringBusiness TransformationChange ManagementCoaching ConfidentialityCollaborationCommercial ManagementComplex Engagement ManagementContract ManagementCrisis ManagementCritical ThinkingCultural AwarenessCustomer CentricityData-Driven Decision-Makinge-Greate-KPIe-MMXe-MonitoringEmotional Intelligencee-skillsEstimatingExecutive PresenceFinancial AnalysisFinancial ControlFinancial ReportingInfluencingLean Portfolio ManagementManaging Difficult ConversationsMicrosoft ProjectNegotiationProblem SolvingProject Financial PlanningProject GovernanceProject ManagementProject PlanningQwizRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementScrumStakeholder ManagementSTARStorytellingStrategic ThinkingTeamworkTime ManagementUnified Project Management (UPM)Unified Service Management (USM)Verbal CommunicationWritten CommunicationAgile (Software Development Framework)DelegationUPM (Methodology)USM (Methodology)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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