DevOps Domain SRE

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Description:

This is a DevOps Domain SRE position in North America DevOps, supporting Global Consumer Group applications.    GCG Production Management is in the midst of transformation, expanding the support model to incorporate Service Reliability Engineering principles.   In support of this transformation, this role is a blend of traditional ITIL based Production Management, with Service Reliability Engineering.  The ideal candidate for this position will have experience and broad knowledge of North America Consumer applications along with an interest in learning new technologies, including the use of automation and artificial intelligence technologies to avoid system problems, automate manual activities, and drive improved system & application service levels.  This position requires strong organizational and communication skills in addition to analytical and troubleshooting talent.  Partnership with various teams like Applicaiton Development, Platform and CTI Technology Teams and Production Management is critical in this role. 

DevOps SRE Associate will focus on building and monitoring anything in production that improves service resiliency and flexibility without harming development speed. The associate will work with peers in the DevOps Team to drive stability in lower environments as well as provide value chain from UAT to PROD.  

Primary Responsibilities: 

• Identify key business critical flows and provide Core SRE recommendation to ensure 100% availability of applications from UAT to PERF and PROD.  
• Enable Production management processes in non-production environment to provide environment stability
• Serve as a Domain SRE to support the Problem management, risk management and Change management , CI/CD enablement pipeline for SRE function identified. 
• Partner with other DevOps and Engineering support teams to improve MTTR, MTTM, Other Operation Efficiency Targets and organizational Service Level Agreements. 
• Improve overall resilience and stability of non-production environment by implementing Monitoring and Observability Practices for anything and everything in the system. 
• Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies. 
• Work with USPB and Wealth DevOps Teams and App Dev Teams to conduct blameless post-mortem of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident 
• Execute Robust Service Readiness process. Identify and classify the risks in the non-production estate, work with DevOps team members to create Service Improvement plans and drive them to closure. 
• Prepare SRE Data Visualization Reports and Metrics for Management and Represent DevOps team in Weekly/Monthly Operation Review Meetings.
• Adopt AIOps automation implemented by Production management. 

Qualifications:

• 3-6 years development or production support experience with North America Consumer applications. 
• Certified SRE Foundation Engineer by DevOps Institute (PeopleCert)
• Solid foundation and understanding of ITIL Concepts.
• Engineering Background in system admin, development, DevOps or equivalent field, preferably with experience in Distributed Consumer applications.  
• Experience/ familiarity with automation technologies, advanced analytics and predictive modeling using AI/ML. 
• Experience in programming in one of the following languages unix shell scripting, Java, Python etc. 
• Strong knowledge in Monitoring and Logging/Traceing Tools like Splunk, AppDynamics, ELK Kibana, Grafana.
• Knowledge of Microservices Architecture and Containerization Technologies like OpenShift, Kubenetes and Google Apigee.
• Knowledge/Certification in Public Cloud Implementation (AWS or Google Cloud) will be a plus.  

Core Competencies/ Skills:

• Strong analytical skills, problem-solving skills and algorithmic ability to logically break down tasks into smaller manageable parts. 
• Solid understanding of systems and application design.
• Strong communication skills and excellent team player.
• Adaptable and can work with large complex and multi team owned services.
• Extremely organized, detailed oriented and thorough in every aspect.