Development Engineer 5 (VOIP&SIP)

Job Summary

Job Description

Who we are:  
 

The Unified Communications Engineering team is looking for a motivated software development principal engineer who can be the engineering lead for a team of DevOps and software development engineers to develop and operate our real time communication applications & platform. We are looking for someone who is an excellent collaborator and has proven experience in Voice over IP technologies.

You would be responsible for collaborating with a team of developers and devops engineers to develop and operate backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services

• Define and own technical architecture for core VoIP real-time communications services
• Actively contribute in roadmap and planning of software delivery
• Review code as final gating authority for deployment ensuring
  • Standards compliance
  • Security and privacy
  • Performance
• Mentor junior engineers in VoIP domain, system design and technology
• Technical authority representation for the team during cross-functional collaboration with other relevant teams

• Skill Requirements: 

• Experience with Voice over IP, SIP & Telephony protocols 
• Experience with programming languages, e.g. Java, GoLang, python or C/C++ 
• Convey complex technical issues/problems to programmers in a clear/concise manner. 
• Ability to convey complex concepts to business stakeholders in terms relevant to the business. 
• Hands-on experience with Open-Source Software 
• Working knowledge of SQL or NoSQL databases 
• Experience with information security and access control protocols 
• Excellent written and verbal communications skills 
• Analytical with strong problem-solving ability 
• Strong prioritization and time leadership skills 
• Adaptable and available 
• Experience with System Design 
• Knowledge of commercial SBCs like Cisco Broadworks, Ribbon as well as open source SIP implementations like Freeswitch and kamalio
• Good linux skills and network debugging in VoIP systems
• Good understanding of IP routing, switching, firewalls, and network security in a carrier-grade environment
• Ability to design and deploy services using micro services architecture and container orchestration preferably Kubernetes
• Demonstrated experience on data security and built-in privacy 
• Knowledge on Software Development Lifecycle 

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update processes for existing applications. Assists in the roll-out of software releases.
• Trains junior Software Development Engineers on internally developed software applications.
• Oversees the researching, writing and editing of documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Assists with technical leadership throughout the design process and assists in guidance with regards to practices, procedures and techniques. Serves as a guide mentor for Software Development Engineers.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements. Tests and evaluates systems, subsystems and components.
• Acts as a technical contact and liaison for outside vendors and/or customers.
• Presents and defends architectural, design and technical choices to internal and external audiences.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience