Developer - Customer Experience - Backend

Meet the Team

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk.

In the Cisco Contact Center group, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team

Your Impact

• Design, develop and maintain the Enterprise Contact Center product that makes up the core of the Customer Journey for Premise and Cloud platform (Hybrid).
• Translate product ideas into technically feasible stories
• Be the technical expert of the product - Own the product from the technical angle, covering all aspects of architecture, design, development and validation practices
• Build scalable, reliable software system and features which are modular, testable and easily maintainable.
• Optimize application performance, focusing on speed and scalability
• Own what you build – providing end-to-end automation, quality assurance
• Design and Develop considering seamless User Experience in mind.
• Envision, Design and Develop the product/features considering how positively the product can impact the lives of people
• Roll out features dynamically
• Adherence to CI/CD pipeline

 Minimum Qualifications

• A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter
• 10-15 years of experience designing, coding, implementation and testing highly available and scalable applications.
• Ability to analyze complex problems and develop effective solutions
• Strong analytical skills to evaluate system performance and identify areas for improvement.
• Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
• Programming expertise in Java, JavaScript, Python, Perl
• Expert in server-side application development in Java (OR) Experience in Automation frameworks, creating stable Automation frameworks & scripts. Tomcat knowledge is added advantage
• Experience in building, testing, and consuming APIs
• Experience in operating environments - Windows/Linux
• Experience with design patterns
• Experience with databases: relational, analytical, columnar, document-oriented, et cetera; MS SQL knowledge a plus
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus.
• Familiarity with telephony and media technologies such as SIP is considered a plus
• Experience with RESTful APIs
• Experience working in an Agile/Scrum-inspired delivery methodology 

Preferred Qualifications

• Familiarity and experience with machine learning algorithms and techniques; ML application delivery experience a plus. AI development tools (GitHub copilot, etc.), AI tools and initiatives are preferred

Whom you will work with

• Product Managers who will help you know our customers and partners so you can deliver solutions that meet their needs and wants.
• Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.
• Technical Architects who will play a  hands-on role in helping you design, develop, and operate with the best practices, patterns the industry has to offer..

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!