DET - ITSM Manager - GDSF02

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role Summary:
_x000D_ We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills, with an ITIL (v3, v4) Expert, Prince2,  certification being a significant plus.

Key Responsibilities:

• Strategically guide clients in the adoption and optimization of ITSM frameworks, aligning IT services with their core business objectives.
• Lead the design and implementation of comprehensive ITSM strategies to drive client productivity, efficiency, and collaboration.
• Champion the continuous improvement of ITSM processes, leveraging industry best practices and cutting-edge methodologies.
• Perform in-depth analyses of client IT environments, identifying opportunities for service enhancement and innovation.
• Oversee complex ITSM projects from inception to completion, ensuring deliverables are achieved on time, within budget, and to the highest quality standards.
• Conduct advanced workshops and training sessions for clients on ITIL processes, fostering a culture of knowledge sharing and best practice adoption.
• Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
• Maintain expert-level knowledge of the ITSM landscape, including trends, emerging technologies, and regulatory changes.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred.
• 10-15 years of progressive experience in ITSM roles, preferably within IT Consulting, Products, or Service Integrator Companies.
• Extensive experience in the design, deployment, and management of ITSM solutions and processes.
• Proven track record of leading IT transformation initiatives and operating model redesigns.
• Advanced analytical and problem-solving skills, with a demonstrated ability to tackle complex challenges.
• Outstanding verbal and written communication skills, with the ability to influence and engage at the executive level.
• Proven ability to lead and inspire teams, fostering an environment of collaboration and continuous improvement.
• ITIL4 certification is preferred.

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.