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Desktop Support

TCS

3 - 12 years

Delhi

Posted: 14/06/2025

Job Description

Job Description
Manage, respond to and resolve all End User and related incidents and problems • Providing Level 3 support for the escalated issues • Installation, configuration and management of End User Devices and Applications • Responding to and containing IT Security threats and major incidents related to End User Devices and Applications • Liaising with 3rd party Vendors like HP or Dell to resolve the issues • Reduction in repeat incidents through effective Problem Management (Root Cause Analysis) • You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations • Maintaining agreed SLA levels and assuring Quality of delivery at all times
Location
NCR
Job Function
IT INFRASTRUCTURE SERVICES
Role
Network Administrator
Job Id
365270
Desired Skills
Desktop | EUC
Desired Candidate Profile
Qualifications : BACHELOR OF TECHNOLOGY

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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