Desktop Support Specialist

Job Title: Desktop Support

Location: Mumbai Saturday Drive - F2F

Department: Desktop Support

Type: Full-Time

Job Description:

We are looking for a highly skilled Desktop Engineer to join our IT support team. The ideal candidate will be responsible for providing technical support to end-users and ensuring the smooth operation of desktop systems and related software. This position requires strong problem-solving abilities, excellent communication skills, and the ability to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

• Desktop Support: Provide technical support and troubleshooting for desktop computers, laptops, printers, and other IT hardware.
• Software Installation & Configuration: Install, configure, and maintain operating systems, software applications and other necessary IT tools.
• System Upgrades & Maintenance: Perform system updates, patches and upgrades to ensure that desktops and laptops are running the latest software and security features.
• Troubleshooting: Diagnose and resolve hardware and software issues, including network connectivity, performance and system crashes.
• End-User Support: Respond to requests for technical assistance via phone, email, or in-person, providing exceptional customer service to all end-users.
• Asset Management: Maintain an inventory of IT assets, including computers, peripherals, and accessories, and ensure they are properly tracked and managed.
• Documentation: Maintain detailed logs of all technical issues and resolutions for future reference.
• Collaboration: Work with the IT team to implement and troubleshoot new software and hardware solutions for the organization.

Required Skills and Qualifications:

• Proven experience as a Desktop Engineer (L2) or in a similar IT support role.
• Strong knowledge of latest Windows operating systems (Windows 10, 11, etc.), software applications, and troubleshooting tools.
• Familiarity with hardware troubleshooting and repair (desktops, laptops, printers, etc.).
• Experience with remote desktop tools and support systems.
• Solid understanding of network concepts (TCP/IP, DNS, DHCP, VPN).
• Ability to work independently and in a team environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Should have experience to support VIP users

Experience :-

• Should have at least 4-5 years work experience