Desktop Support Executive

Support, manage, troubleshoot and maintain End User Devices and Infrastructure

Provide Maximum uptime to clients IT setup

Two Desktop Engineers required- One for Gurgaon and One for South Delhi( adjacent to Green Park Metro St. on Yellow Line)

Core Responsibilities

• Managing OS/ WIndows environments
• Technical support and troubleshooting desktop issues
• Managing and maintaining Mail on various platforms
• Basic server management ( users, permissions, etc.)
• Mail ( MS Outlook) configuration/ maintenance/ trouble shooting
• Printer management and maintenance
• Provide maximum uptime of clients end user devices and infrastructure.

Essential Skills

• Proficiency in device managements: installation, support and troubleshooting L1 and L2 issues.
• Proficiency working with MS Outlook, O365, GSuite.
• Knowledge of AD, DNS, DHCP
• Working knowledge of networks
• Strong problem-solving, organization, and multitasking abilities.
• Hands-on experience with hardware installation, upgrades, and software support.

Typical Duties

• Fully support, configure, and upgrade internal and client desktops, laptops, printers, etc. (remote and on site)
• L1 and L2 troubleshooting
• Install and integrate new desktop hardware and applications.
• Set up accounts, permissions, passwords, and maintain user policies.
• Printer driver installation , network Printer installation troubleshootingand compliance tasks.
• Respond to and resolve clients device and basic network emergencies quickly.

Qualifications

Science Graduation (BCA/ BTech/ BE (Computers),

MCP/ MCSE / similar training . Certifications preferred

1.5-2 relevant work Experience

Exposure to desktop trouble shooting

Excellent verbal and written communication skills

Othe r

ON site work (in Gurgaon) and One engineer wanted for ( Green Park Extn. South Delhi)

2nd and 4th Saturdays are OFF

Office (since 1987) adjacent to Metro Station on Yellow Line

Salary as per knowledge