Desktop Support Engineer
Tata Consultancy Services
8 - 10 years
Delhi
Posted: 10/12/2025
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Job Description
TCS is hiring for Desktop Support Engineer role !
Role : Desktop Support Engineer
Location : Delhi
Experience : 8 - 10 years
- Provide technical support for desktop systems, hardware, software, and peripherals
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Respond to service requests and incidents via ticketing systems within defined SLAs
- Ensure timely updates and patches for systems to maintain security and performance Document issues and resolutions for knowledge base and future reference
- Coordinate with other IT teams for escalations and cross-functional support
- Support remote users using remote desktop tools and VPN configurations
- Maintain inventory records of IT assets and ensure compliance with company policies
- Provide onboarding/offboarding support including system setup and access provisioning
- Assist in software deployment and upgrades across user systems.
- Monitor system performance and proactively identify potential issues
- Support end-user training on basic IT tools and security best practices
- Collaborate with vendors for hardware repairs and warranty claims
- Ensure compliance with IT policies and data protection standards
- Participate in audits and documentation for IT asset management
- Maintain backup and recovery procedures for user data when applicable
- Support mobile device management (MDM) and BYOD policies.
- Provide VIP support for senior executives and critical users.
- Stay updated with emerging technologies and recommend improvements
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