Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Navi Mumbai (Lower Parel/Goregaon)

Experience: 1.6 Years

Working Days: 6 Days a Week

Package: 3 LPA to 3.3LPA

Job Summary:

We are looking for a Desktop Support Engineer with strong troubleshooting skills and hands-on experience in desktop and system support. The ideal candidate should have excellent communication skills and the ability to resolve IT issues efficiently, ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 (O365) applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Required Skills & Qualifications:

• Minimum 1.5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Outlook installation and configuration.
• Hands-on experience with Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar).
• Good understanding of Windows OS troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.

Work Schedule:

• 6 Days Working (Monday to Saturday)

Compensation:

• CTC: 3LPA-3.4LPA

Contact Person Details:

Suman Sharma

Suman.sharma@raspl.com

hrdhelpdesk1@raspl.com