Desktop Support Engineer

Job Title: Junior Desktop Support Engineer

Location: Mumbai

Experience: 1.6 years to 2 Years

Employment Type: Full-time

Working Days: 6 days (as per company policy)

Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.

Job Overview:

We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.

Key Responsibilities:

• Provide L1 desktop support for end-users, both on-site and remotely.
• Install, configure, and troubleshoot Windows OS , MS Office, and standard business applications.
• Diagnose and resolve issues related to desktops, laptops, printers, scanners , and other peripherals.
• Set up and maintain user accounts, email configurations, and network access .
• Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity .
• Perform routine system checks, updates, and preventive maintenance.
• Log all support requests and resolutions in the ticketing system.
• Coordinate with L2/L3 teams for unresolved issues.
• Assist with IT asset management , inventory updates, and documentation.
• Provide support during new employee onboarding (system setup, access configuration).

Required Skills & Qualifications:

• Bachelors degree in IT, Computer Science, or related field (preferred).
• 12 years of hands-on experience in desktop or IT support.
• Good understanding of Windows 10/11 , MS Office, and common enterprise tools.
• Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals .
• Familiarity with antivirus solutions and endpoint security tools.
• Strong troubleshooting and analytical skills.
• Good communication skills and customer service orientation.

Additional Preferred Skills:

• Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).
• Understanding of ITIL fundamentals.
• Ability to work in a fast-paced environment and handle multiple tasks