Desktop Support Engineer
ITC Infotech
2 - 5 years
Kolkata
Posted: 08/01/2026
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Job Description
JOB Description: EUC Infrastructure Services, Windows OS, Windows
Details:
- Must Have knowledge & Experience3 to 4 years of relevant experience in Troubleshooting VOIP related issue.
- Troubleshoot the issue like unable to make Call connects with no sound VOIP phone does not turn On, Echo during voice call.
- Knowledge of LAN and WAN Systems, first level Support to end users Escalation and resolution.
- Follow-up with other parties like vendors Microsoft Office Suite 2003/2007/2013Configuration and support of MS-Outlook, O365 and other emailing systems.
- Support Skype/Teams Windows XP/7/10 and Apple Macintosh Operating systems Understand Active Directory.
- Understand protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs Configure / troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices Network.
- End point testing Antivirus End point protection Should be able to configure and trouble-shoot business standard applications.
Communication Skills:
- Excellent written and verbal communication skills.
Notice period; IMMEDIATE JOINERS ONLY
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