Desktop Support Engineer

Job Title: Desktop/Technical Support Engineer L1 & L2

Role : Desktop/Technical Support Engineer L1

Experience 1-2 Years

Budget - 2.4 LPA

Working Days - 6 Days

Role : Desktop/Technical Support Engineer L2

Experience 2+ Years

Budget - 3 LPA

Working Days - 6 Days

Attend all the tickets forwarded by Service Desk and Incident management team.

Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

Supporting end users for their hardware, operating system and application related issue.

Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

Ensure adherence to operational & technical escalation process (escalation matrix)

Provide accurate information in the shift handovers and on email to the respective Managers.

Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.

Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.

Asset Inventory management - need to capture accurate inventory and share with respective Asset team.