Desktop Support Engineer I (Field support Engineer)- Service Desk L2 Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Traveling to the client’s location or connecting via a remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training in computer operation and management.

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Must have 6-8 years of Desktop Engineering support experience.

• Should have good knowledge of deep troubleshooting, hardware, software, applications like desktop, laptop, printers, network, VPN, OS and etc

• Hands on experience with Desktop Support, Microsoft365 Applications stack support, Security tools.

• Knowledge of different IT frameworks and tools with knowledge of advance troubleshooting.

• Knowledge base creation and maintenance.

• Ability to effectively communicate with both technical and customer stakeholders.

• Must be fluent in English language(s)

• Willing to work in 24* 7 Rotational and US Shift

Preferred Skills and Experience

• Bachelor's degree in related technical field or equivalent practical experience

• Desired Certifications - CompTiA, CISSP, Microsoft Security Operations Analyst, MCSE

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.