Design Integration SME

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Job Description:

Working together with our global learning teams, Learning Services is responsible for learning implementation, the ‘silent’ end-to-end delivery of training internally and providing support and record maintenance for external training. Day-to-day activity is managed through our systems; Salesforce and Cornerstone on Demand (CSoD).

As part of the Design Integration team, the Learning Services SME’s primary responsibility is to build strong partnerships with the Learning Design Hub, translating project requirements into learning solutions. These solutions include the implementation of content into the Learning Management System (Cornerstone) as well as projects which support leaning within bp. This role reports directly to the Design Integration Lead.

Key Accountabilities and challenges:

Learning Onboarding

• Adding new content to all bp learning systems and embedding into the global operating model/processes, making sure all key teams are up to speed and ready to operationalize the new content

• Analysis of existing content to ensure health and maturity of the existing learning catalogue

• Make sure that data integrity is maintained across all platforms and knowledge/information management are consistently applied in support of the team’s reporting requirements

Consultancy

• Engaging and building relationships with both internal and external key teams to deliver joined-up solutions

• Truly understanding the business requirements and acting as a trusted advisor to deliver scalable solutions that drive the required outcomes

• Advise on standard processes for deployment of learning within bp and ensure that the quality of the ‘learner journey’ is protected through scalable and effective learning solutions

• Building and maintaining excellent working relationships with wider Learning Services teams to deliver a ‘One team’ approach to learning and ongoing quality of service

Strategic Projects

• Support and drive P&C Services + Solutions initiatives, being in tune with P&C communications and by partnering and collaborating with our GSO (Global Solutions Organization) via various project work streams and networking channels.

• Lead and support continuous improvement projects using Agile frameworks

• Deliver assigned projects within set timeframes to the required quality and in line with agreed outcomes, communicating and mitigating risks throughout

Crucial Education & Experience:

•                Graduate/ Post graduate degree qualification, or equivalent degree

•                5-8 Yrs proven experience in the learning life cycle.

Approaches

• Own your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of transparency   

• Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment

• Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace

• Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences

• Digital first - Keeps up to date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions

Key Competencies:

Technical Capability

• Significant Learning process or Learning system implementation and maintenance experience include analytical thinking and high attention to detail.

• Digital fluency to work with technology teams to implement high-quality digital products and solutions

• Business Capability

• Customer focus – all decisions clearly aligned to customer/business and BP wide strategy

• Evaluating and driving ‘value-add’ solutions focus - deeply integrated to ultimately improve business engagement and positively disrupt, where vital. Proven track record of improving/contributing and taking things to the next level

• Collaborator management – Ability to engage with and influence key businesscollaboratorss. Use partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication

EQ Capability

• Strong resilience and agility - ability to work collaboratively across a wider Talent team and adapt to change in priorities

• Effective communication skills, flexible style able to deal with collaborators at all levels

• Strong influencing skills - able to gain acceptance of ideas from senior collaborators and comfortable in the space of challenge and difficult conversations

• Is self-aware and skilled at managing impact on others

• Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel

Desirable criteria

• Proficient in enterprise Learning Management Systems

• Experienced project manager

• Experience with Salesforce

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.