Work Location: Wipro GDC, Plot No 480-481, Udyog Vihar, Phase - III, Gurgaon – 122016, Haryana
Work Shifting – 01.30 pm to 11.00 pm (IST) shift Window .
Transport: One Way - Drop Only
Passport- Should have valid Passport ( No scope of onshore opportunity)
Notice Period: Immediate – 2 Month
Desired Experience:-
- Deep functional expertise with middle level client interaction
- High level of discretion and decision-making
- Experience in people management.
- Experience of Insurance systems
- Ability to follow accounting processes but understand variations from the process.
- Able to articulate issues/queries to senior management - Verbally and written.
- Able to articulate issues/queries to UK and local management - Verbally and written,
- F&A and R&A specific professional qualifications.
Essential Skills:-
- Excellent understanding of UK Saving and Retirement plans (Mandatory)
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Team Management (Mandatory)
- Foster teamwork
- Giving feedback
Roles & Responsibilities:
Good to have skills:-
Develops departmental plans and controls resources and policy formulation. Mentors/develops junior staff.
Specialise high level expertise in productive high value role - senior qualified professional. Recognised expert, best practice/quality resource within own discipline.
Responsibilities :
- High complex activity processing & approvals basis DOA.
- Works independently, to agreed standards and guidelines with a full practical grasp of systems, methods and applications.
- Participate in daily/weekly reviews with internal/external stake holders
- Performance Management – Set performance standards, Helping team meet targets, performance evaluation & corrective actions
- Ability to perform RCA and derive solutions
- Drive process improvements, re-design, automation across processes
- Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required.
- Through understanding of standard operating procedures and compliance to local regulations/guidelines.
- Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession.
- Support managers with subject matter expertise & business insights
- Provide all stakeholders with periodic/adhoc reporting
- Ability to train & coach and provide floor support
- Excellent communication Skills Mandate
- Managing entry level business counterparts/Client interactions
- Decision making & ability to work collaboratively.
- UK pension & Retirement
- UK life insurance / US DC / Australia Superannuation / Insurance
- UK any other FCA-regulated financial services (since The Financial Conduct Authority is the conduct regulator for around 50000 financial services firms and financial markets in the UK)
- Pension + Insurance background profiles who are handling team
- Should have experience in RCA Process & Client Interaction
- People management experinece with 1-1 connect, appraisal discussions