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Deputy Manager- Service Recovery Coordinator- Hyderabad
Airtel
2 - 5 years
Hyderabad
Posted: 30/06/2025
Job Description
#BAL
Purpose of the Job:
Service Recovery SPOC – Reduce customer pain through analyzing/ implementing process and suggesting system correction.
Key Deliverables:
- Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
- Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
- Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
- Handling VIP customers Handling escalation from all touch points ( Pre and Post )
- Reduction in calls / complaints Skill Excelled Communication Skills
- Kannada Language preferred Educational Qualification
- Bachelor’s degree or equivalent combination of education and/or experience
Work Experience- 3+ Yrs
About Company
Bharti Airtel is a leading telecom service provider in India and across Africa. It offers mobile, broadband, DTH, and enterprise solutions to millions of customers. Airtel is also investing in 5G, cloud services, and digital content platforms.
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