Deputy Manager- Service Recovery Coordinator- Hyderabad

#BAL

Purpose of the Job:

Service Recovery SPOC – Reduce customer pain through analyzing/ implementing process and suggesting system correction.

Key Deliverables:

• Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
• Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
• Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
• Handling VIP customers  Handling escalation from all touch points ( Pre and Post )
• Reduction in calls / complaints Skill  Excelled Communication Skills
• Kannada Language preferred Educational Qualification
• Bachelor’s degree or equivalent combination of education and/or experience

Work Experience- 3+ Yrs