Deputy Manager - Risk And Loss Mitigation

Department

  Risk and Loss Mitigation

Function

  Risk and Loss Mitigation

Position

  Deputy Manager

Band

  JM2

  Location

  Raipur

Reporting To 

  Assistant Vice President

Our Vision

  To be the most admired insurance company that enables the continued progress of customers by  

  being responsive to their needs.

HDFC ERGO as an Employer

• · We believe in Sensitivity 
• · We drive Excellence 
• · We uphold Ethics 
• · We bring Dynamism 

About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

• · Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation.
• · Handling escalations and updating internal customer on claims assigned for investigation.
• · Assist claims and legal team in identification & eradication of frauds. 
• · Responsible for filing police complaints & leading evidence.
• · Updates referral triggers to maximize fraud eradication.
• · Reduces loss ratio by increasing success ratios.
• · Develops new techniques for investigation (forensic / biometric).
• · Implementation of strategic projects.

What you’ll do:

• · Visit to Police stations for Police complaints on weekly basis. Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.
• · Team Handling of 15 to 20 vendors by conducting structured review on weekly basis.
• · Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis.
• · Shares best case studies within the team to adopt best practices on monthly basis.
• · Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis. 
• · Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.
• · Provide updates/solutions on escalations within 24 hours. 
• · Provide detailed feedback on open cases for investigation to internal customers on weekly basis.

Key Requirements – Education & Certification

• · Any Graduate.
• · Additional Qualification: Masters in Forensic Science / L.L.B. 
• · 4+ years of experience.
• · Read & understand Hindi, English, Marathi & Gujrati language.
• · Well versed with Ms Excel, Word, Power Point & tech savvy.
• · Good written & Oral communication skills.
• · Handled Third party and OD claims investigations. 
• · Ready to join in 30 days.
• · 

Key Requirements – Experience & Skills

• · 4+ years of experience.

Remarks

The details of this position are confidential.

The decision to change/modify the specifications is at management’s discretion.