Deputy Manager - Risk And Loss Mitigation
HDFC ERGO
2 - 6 years
Ludhiana
Posted: 25/06/2025
Job Description
Role & Designation: Deputy Manager
Grade: JM2-A
About the role:
· Procure court/police papers from various dist.
· Start working after accident and try to stop IV implantation
· Mystery shopping against FAKE policy, if required
· Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices.
· Ensures optimum productivity through trigger-based intimation.
· Assist claims and legal team in identification & eradication of frauds.
· Responsible for filing police complaints & leading evidence.
· Updates referral triggers to maximize fraud eradication.
· Reduces loss ratio by increasing success ratios.
· Develops new techniques for investigation (forensic / biometric).
· Implementation of strategic projects.
What you’ll do:
· Visit to Police stations for Police complaints and procure accident details.
· Visit to MACT court location for evidence in court on weekly basis.
· Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.
· Team Handling of 15 to 20 vendors by conducting structured review on weekly basis.
· Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis..
· Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis.
· Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.
· Provide detailed feedback on open or proposed cases through self investigation.
What you’ll need:
· Any LAW Graduate.
· Additional Qualification: Masters in Forensic Science.
· 2+years of experience.
· Read & understand Hindi, English, language.
· Well versed with Ms Excel, Word, Power Point & tech savvy.
· Good written & Oral communication skills.
· Handle Third party claims.
· Ready to join in 30 days.
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
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