Designation: Deputy Manager - Revenue Collections

Locations: Gurgaon & Mumbai

Key Responsibilities:

Manage the receivables and collections function across multiple revenue streams: vending machine rentals, beverage supplies for the region.
Work closely with finance team, invoicing submissions team
Manage customer-wise and contract-wise billing in line with agreed SLAs and pricing terms
Oversee reconciliation of consumption-based billing, machine counters, and route sales data
Monitor aging reports and follow up on overdue invoices
Track high-risk accounts and initiate corrective actions to prevent bad debts
Strong interpersonal skills, effectively drive client meetings to build better relationships. Frequent in person client visits for dispute resolution
Resolve billing disputes related to MMC, consumption variance, pricing, or service issues
Coordinate with Service, Operations, and Sales teams to close disputes quickly
Handle escalations and negotiations with key corporate and institutional customers
Ensure customer satisfaction while maintaining collection discipline
Work closely with Sales to align credit terms with customer onboarding and renewals
Coordinate with Service & Operations teams on machine installation, uptime, and service closures impacting billing
Ensure compliance with accounting standards, internal controls, and audit requirements
Prepare and present regular MIS on DSO, overdue buckets, bad debt as per accounting principles, customer-wise exposure, and collections
Support month-end closing and receivables-related audits

Key Skills & Competencies:

Qualifications & Experience:

MBA (Finance)/ CFA/ CA preferred
47 years of experience in a role managing receivables or collections
Prior experience in vending, FMCG, food & beverage, equipment rental, or service-based businesses is a strong advantage

Deputy Manager - Revenue Collections