Deputy Manager

Introduction:

As Deputy Manager, Operations for Front Office QuickBooks Live, you will be responsible for driving efficient day-to-day operations while ensuring consistent delivery of high-quality client support. You will oversee team performance, manage workflows, and ensure adherence to service standards, SLAs, and operational policies. By leveraging data, technology, and process insights, you will identify improvement opportunities, mitigate operational risks, and enhance productivity and client experience. This role requires strong execution, stakeholder collaboration, and agility to adapt to evolving business needs while supporting scalable and sustainable operations.

Desired Skills:

• More than 5 years experience working on a similar capacity in US Accounting (preferably in small & mid-size businesses)
• Sound knowledge of US GAAP & Compliances
• Potential to take more responsibility than the regular job.
• Proficient in Team Management, Minimum 2-3 years of experience of leading team of 25 + members.
• Good communication written & verbal,
• Decent analytical & presentation Skills,
• Well versed with deadline, efficiency, productivity & quality
• Able to work under pressure with minimum supervision.

Job Description:

• Lead a team of 30+ experts along with 3+ Team Leads (direct reportees)
• Acts as the primary leader for Team Leads.
• Monitors overall performance across assigned teams.
• Ensure Team Leads; Quality Assurance, Training Facilitators, and SMEs collaborate effectively.
• Drives continuous improvement to achieve and surpass performance targets.
• Leads and contributes to site business reviews.
• Collaborate with the supervisor and designated clients on their respective daily functions.
• Resolve Queries in a timely manner working around the establishment TATs (turnaround times)
• Provide coaching and guidance to Team Leads & staff on accounting and client issues.
• Actively participate in the daily & weekly clients call.
• Communicate with Team Members, Leads, and Managers and Intuit partners when necessary
• Monitor team performance and give them timely feedback.
• Achieve Service Level Agreement (SLA) through strong operational delivery productivity and accuracy.
• Management Reporting based on measurable KRAs

Qualification:

• B. Com, M.com, Inter CA, CA, CPA, ACCA

Language Proficiency (If Any):

• English - B2 language proficiency level or higher

Required Certifications (If Any):

• No mandatory

Computer Proficiency & specifications:

• Familiar with the Quick Book online accounting software
• Well versed with the different communication applications & workflow portals
• Proficient in excel

Behavioral Competencies (ASK Framework):

• Team player
• Flexible to adopt changes
• Quick learner
• Flexible with the shift time