Deputy Manager/Manager -Student Affairs

About Us

SGT University is establishing a dedicated Post-Admission Team to strengthen student retention, enhance engagement, and ensure a seamless transition from admission to academic life. The role focuses on minimising withdrawals, nurturing student relationships, supporting hostel and outstation students, and fostering a positive campus experience throughout the academic year.

About the Role

The role focuses on minimising withdrawals, nurturing student relationships, supporting hostel and outstation students, and fostering a positive campus experience throughout the academic year.

Responsibilities

• Pre-Commencement Engagement (Post-Registration to Start of Classes)
• Design and implement structured engagement activities for registered students before classes begin.
• Maintain regular communication (calls, emails, WhatsApp groups, virtual sessions).
• Identify and proactively address concerns that may lead to withdrawals.
• Build excitement and belonging through orientation connects, faculty introductions, peer networking sessions, and campus updates.

Student Retention & Withdrawal Minimization

• Track admitted students and identify potential withdrawal risks.
• Conduct counseling and issue-resolution discussions with students and parents.
• Coordinate with academic and finance departments for smooth resolution of queries.
• Maintain a retention dashboard and submit periodic reports to leadership.

Year-Round Student Relationship Management

• Act as a single-point contact for assigned students throughout the academic year.
• Regularly connect with students to understand academic, personal, or administrative concerns.
• Coordinate with relevant departments to ensure timely resolution.
• Collect structured feedback and share insights with management.

Hostel Student Engagement

• Conduct regular interaction sessions with hostel residents.
• Collaborate with the hostel warden to promote a positive and inclusive residential environment.
• Organise informal engagement activities, wellness check-ins, and community-building initiatives.
• Address concerns related to accommodation, safety, and campus life.

Outstation Student & Parent Connect

• Develop special engagement strategies for outstation students.
• Maintain periodic communication with parents/guardians where required.
• Facilitate peer-support or buddy systems to help new students settle comfortably, i.e, acting as a buddy mentor.
• Strengthen student satisfaction to positively influence future admissions through word-of-mouth.

Data Management & Reporting

• Maintain accurate records of student interactions and concerns.
• Use CRM/admission software for tracking engagement metrics.
• Generate monthly retention and engagement reports.
• Suggest process improvements based on data analysis.

Qualifications

• Masters degree in management, Education, Psychology, or related field.
• 26 years of experience in admissions, student affairs, counselling, or relationship management (higher education preferred).

Required Skills

• Strong communication and interpersonal skills.
• Empathy-driven approach and problem-solving ability.
• Ability to manage student data and reporting tools.
• Proactive, organised, and student-centric mindset.
• Should be able to manage student grievances tactfully.

Remuneration range: 4550 KPM