Deputy Manager/Manager - Business Operations Coordinator
Credila
4 - 6 years
Mumbai
Posted: 05/11/2025
Job Description
| Job Title: Deputy Manager/ Manager - Business Operations Coordinator – Educational Institutional Lending | |||
| Company | Credila Financial Services Limited | Location | Mumbai |
| Department | Corporate Development | Reports to | Head – Corporate Development |
| About the Company | Credila Financial Services Limited (Formerly known as HDFC Credila Financial Services Limited) is one of India’s largest education loan non-banking financial companies (NBFCs) offering education loans to Indian students. With an in-depth understanding of the higher education domain in India as well as overseas, Credila offers tailor-made education loan solutions that help enable students to be financially equipped to pursue their education at their dream university and country of study. Since inception, Credila has funded 178,000+ Indian students across 63 countries in 4,600 institutes. | ||
| Job Description | We are seeking a highly organized and proactive Credit Operations Coordinator with 4–6 years of experience (MBA/CA preferred) to provide operational and coordination support in the institutional lending space, particularly in educational institutions. The incumbent will act as the Single Point of Contact (SPOC) for day-to-day operational issues, liaise with DSAs, tech teams, and internal operations, and ensure smooth credit processing and loan administration. This role is ideal for someone with strong process orientation, stakeholder management, and problem-solving skills who can handle routine tasks efficiently while supporting senior credit officers. | ||
| Key roles and responsibilities | Coordination & SPOC Responsibilities ü Serve as the primary point of contact for DSAs, tech teams, and operations regarding small/urgent issues. ü Track, follow up, and resolve day-to-day operational issues, queries, and exceptions. ü Coordinate between credit, operations, tech, and external partners to ensure smooth loan processing. ü Maintain logs and dashboards of pending issues, escalations, and resolutions. ü Assist in onboarding new DSAs, vendors, or partners by coordinating required documentation and processes. Operational Support ü Support senior credit officers with loan processing tasks, document verification, and basic financial checks. ü Ensure timely submission of credit files, collateral documentation, and compliance paperwork. ü Assist in preparation of periodic reports, MIS, and dashboards for management. ü Help in organizing meetings, credit reviews, and audit preparations. Process Improvement & Documentation ü Identify recurring operational bottlenecks and suggest process improvements. ü Maintain up-to-date SOPs, manuals, and checklists for credit operations and coordination. ü Ensure adherence to internal policies, regulatory norms, and compliance guidelines. Stakeholder Engagement ü Act as a liaison between internal teams and external partners (DSAs, auditors, valuers). Credila, a subsidiary of HDFC Ltd., is India’s first dedicated education loan company, providing customized education financing solutions for students pursuing higher studies in India and abroad. Boost your chances with professional resume services! Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now. | ||