Deputy Manager - Learning & Development

PURPOSE

To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives

Reports to: Business Head | DGM Learning & Development

Interacts with:

External: Hospitality Institutes, Vendors/Training Services, Govt Regulatory bodies

Internal: Internal Team Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
• Develop annual and monthly training plans to enhance operational efficiency and service quality.
• Define training objectives focused on achieving organizational growth and delivering high-quality service.
• Plan and deliver effective training programs using a diverse range of instructional methodsincluding in-person sessions, virtual platforms, hands-on activities, and e-learning modules strategically tailored to meet varying learner needs and operational goals.

Applied Learning

• Design and implement learning programs that focus on practical, hands-on experience, enabling employees to apply new skills to their roles.
• Facilitate interactive training sessions using real-world scenarios and simulations to enhance problem-solving and decision-making skills.
• Evaluate applied learning outcomes through regular audits, ensuring that training programs lead to tangible performance improvements.

People Management

• Assist in recruitment and selection to hire employees who align with company values and operational needs.
• Provides guidance and mentorship to trainers and employees, helping them achieve their career development goals and enhance their capabilities
• Manage employee relations, including coaching, counselling, and disciplinary actions, in collaboration with HR to foster a positive work environment.

Business and Financial Acumen

• Responsible for preparing and managing the annual training budget, ensuring optimal use of resources while maintaining program effectiveness.
• Aligns training initiatives with organizational objectives and key performance indicators (KPIs), ensuring learning interventions contribute to business growth and revenue enhancement.
• Monitor and analyze training outcomes through data-driven methods to evaluate effectiveness, efficiency, and return on investment (ROI)

Leadership

• Exemplifies role model behavior with professionalism, integrity, and a focus on continuous learning.
• Drives innovation in learning and development, encouraging the team to explore new methodologies and technologies to improve training effectiveness.
• Foster cross-departmental collaboration, working with leadership to ensure training initiatives address business needs.

Compliance & Risk Management

• Ensure all training programs adhere to statutory and regulatory requirements (POSH, OH&S, compliance training).
• Conduct periodic L&D process audits to maintain data accuracy, content quality, and compliance standards.
• Maintain training documentation and ensure timely reporting of mandatory training completions.
• Support OH&S awareness through safety training, wellness workshops, and emergency readiness programs.
• Coordinate with relevant teams to schedule and track participation in safety drills, first-aid training, and POSH workshops.

Occupational Health & Safety Responsibilities

• Maintain accurate training records for all safety and compliance programs.

JOB REQUIREMENTS

Qualifications

• Graduate in hospitality, or related field.
• L&D certifications preferred.

Work Experience

47 years in L&D, with a preferred experience in hotel operations (F&B) background