Deputy Manager - Demand & Supply

Job Title : Demand & Supply Planner (AM/DM)

Location : Mumbai

Department : Demand & Supply

Reports To : AGM - Demand & Supply

Key Responsibilities:

• Serve as the primary operational interface with customers, predominantly major market like US, LATAM, Middle East, Africa.
• Manage made-to-order process: receive orders, issue confirmations, track internal planning, production and packaging to meet delivery timelines.
• Coordinate closely with procurement and planning teams to align production schedules as per customer requirements.
• Monitor and track monthly/quarterly forecasts from customers to proactively plan inventory and capacity.
• Manage and track open orders, provide proactive updates to customers, and quickly resolve issues or delays.
• Oversee customer documentation: shipping documents, COAs, COC, MSDS, product images, and ensure timely dispatch.
• Monitor forecast accuracy, service levels; implement corrective actions as needed on-time delivery and backlog.
• Collaborate with cross-functional teams, including PPIC, Regulatory, Purchase, Manufacturing, QA and BD to align smooth supply of products to the market.

Additional Responsibilities:

• Support BD by advising on operational lead times, risks and feasibility.
• Maintain structured dashboards and trackers for internal reporting to senior leadership.
• Engage with customers on periodic calls, S&OP and operational excellence.
• Identify and drive process improvement initiatives to enhance efficiency, reduce lead times and improve cash flow.

Qualifications:

• Bachelors / masters degree in science, pharmacy or related field.
• 2-4 yrs of relevant experience in commercial operations, supply chain management, customer service or launch management in pharmaceutical formulations (preferably B2B operations).
• Strong project management and cross-functional coordination skills.
• Exposure to regulatory requirements and new product launch processes.
• Effective communication, analytical and problem-solving abilities.
• Proficiency in ERP systems, forecasting tools, advance in excel(VLOOKUP & Pivot Table) and reporting dashboards.
• Excellent communication, negotiation, and stakeholder management skills.

Key Success Indicators:

• On-time launch completion rate (%)
• On-time, in-full (OTIF) order fulfillment (%)
• Forecast accuracy and responsiveness
• Customer satisfaction / service scores
• Strong financial acumen and business development expertise.