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Deputy Manager - Customer Experience Management

HDFC ERGO

5 - 8 years

Mumbai

Posted: 25/06/2025

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Job Description

Key Roles & Responsibilities

  •     BPO/Call     Center Background Min 3-4 Years Experience

        
  •     Comfortable     to Multi task, calls and Emails together

        
  •     Insurance     Experience is required

        
  •     VRM     should possess strong verbal and written skills.

        
  •     Previous     experience on inbound/outbound calls and emails is essential

        
  •     Comfortable     to work in flexible Shifts, Rotational Weekly offs (Including     Weekends – shifts between 8.00am to 7.00pm)


Key Requirements – Experience & Skills

  • Handled     VIP customers in previous organisations

        
  • Good     Communication skills

        
  • Multi     lingual


    • Graduate

          
    • Female     Candidates only


About Company

HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.

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