Deputy Manager - Customer Experience Management
HDFC ERGO
1 - 5 years
Mumbai
Posted: 25/06/2025
Job Description
Review of the customer complaints and provide resolution to the customer for their issues.
Close Co-ordination with internal and external stakeholders like Claims, Operations, Underwriting, Sales and Customers for priority processing of complaints and escalations.
Conducting Root Cause Analysis of the factors leading to customer complaint/escalations to identify and recommend process gaps for reduction in customer dissonance.
Interaction with the customers through email and on calls for their queries and disputes.
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).