Deputy Manager/Assistant Manager-Canteen and Welfare

Job Description

Menu Engineering and Costing

:Analyze food consumption patterns and trends. Evaluate the impact of menu design on cost and quality. Optimize menus to achieve an appropriate balance between taste, cost, nutrition and quality

.KRA/KPI : Cost per hea

d
Food Quality, Delivery & Control

:Supervise food quality during preparation and service, with a focus on controllable factors. Implement, monitor, and periodically review SOPs, ensuring FIFO and hygiene complianc

e.KRA/KPI : Employee / Customer Experience Inde

x.
Compliance and Documentatio

n :Maintain complete documentation related to canteen operations and ensure compliance with applicable statutory and internal requirements. Coordinate with cross-functional teams for smooth and compliant operatio

ns.KRA/KPI : Statutory & internal complia

nce
Canteen Administration & Manageme

nt :Ensure adherence to food safety and hygiene regulations. Train and guide canteen staff on hygiene, safety, and service standards. Work closely with the Canteen Committee to design a cost-effective and balanced menu. Analyze employee feedback and continuously improve dining experie

nce.KRA/K

PI :Employee / Customer Experience In

dex.Number of employee complaints / feedback tre

nds.
Budget Managem

ent :Monitor and control canteen operations to ensure expenses remain within the approved bu

dget.KRA/KPI : Canteen expenses within approved b

udgetBenchmark Canteen Servi

ces :Continuously benchmark canteen services internally and externally to identify improvement opportunities. Promote kitchen and dining facilities as benchmarks for best pract

ices.KRA/KPI : Continuous improvement and best practice adop

tion.Welfare Managem

ent :Manage procurement and distribution of employee welfare items such as safety shoes, uniforms, winter wear, socks, diaries, etc. Drive continuous improvement in employee welfare and experi

ence.KRA/KPI : Effective employee welfare manag

ementQualifica

tionsEduca

• tion:Mandatory- Bachelors/masters degree in Hotel Management/Home Sci
• ence.Additional /Desirable Qualification- MBA- HR or MSW (Master of Social W

orks)Experi

• ence:0812 years of experience in canteen manage
• ment.Minimum 5 years of exposure in a manufacturing indu
• stry.512 years of experience in welfare manage

ment.Knowl

• edge:Proficient level of knowledge and understanding the co
• stingCompetent level of knowledge on various compliance standards while running ca

nteenFunctional Sk

• ills:Expert level of knowledge on designing recipe /
• menuProficient level of skill in negotiation with the v
• endorProficient level of skill in managing / convincing canteen committee and workers
• unionKnowledge of Welfare Manage

ment.Additional Inform

ationThe purpose of this position is to enable end-to-end, efficient, and professional management and administration of canteen, pantry services, event management and welfare manager. The role ensures the provision of high-quality, hygienic, healthy, and tasty food to employees, customers, and visitors, thereby enhancing overall employee experience. The role also focuses on continuous guidance, monitoring of efficiency, and cost optimization of canteen operation and welfare mamangement of p