Deputy General Manager – Warehouse & Logistics

Key Responsibilities:

Develop and execute the long-term strategic plan for warehouse and logistics operations in alignment

with the organization's overall goals.

Identify opportunities for process improvements, cost reduction, and operational efficiency

enhancements.

Provide leadership and direction to the warehouse management team.

Oversee the design and layout of warehouse facilities to maximize storage capacity and operational

efficiency.

Ensure compliance with safety, security, and environmental regulations within the warehouse.

Optimize inventory levels to minimize carrying costs while meeting customer demands. Develop and

implement logistics strategies to optimize transportation routes and reduce costs.

Build and maintain relationships with transportation providers and negotiate favorable contracts.

Monitor transportation performance and ensure on-time deliveries. Develop and manage the

departmental budget, controlling expenses, and identifying cost-saving opportunities.

Analyze cost and performance data to make informed decisions and drive continuous improvement.

Lead and mentor a team of logistics and warehouse professionals, including managers and supervisors.

Set performance goals, conduct regular performance evaluations, and provide training and development

opportunities.

Establish and oversee quality control measures to ensure products meet established standards.

Handle escalated customer complaints and returns, ensuring timely resolution.

Collaborate with quality control and assurance teams to address product quality concerns.

Generate and present regular reports on warehouse and logistics performance, including key

performance indicators (KPIs).

Requirement:

Postgraduate in Supply Chain Management

10-12 years of experience in managing supply chain operations in an e-commerce/Retail or FMCG

organization

Six Sigma/Lean experience is a plus

Familiar with the design of SOPs, Work Instructions, and Job Aides to improve workflow and

compliance

Exceptional analytical, creative, technical project management and interpersonal skills, along with an

intense customer focus

Can work independently with a high degree of self-motivation

About Chai Point

The worlds largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2011. The

Company reaches millions of customers every day through multiple touch points including retail stores, cloud

kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and

QSRs). myChai Brewing Bots system is a proprietary Cloud-connected Chai and coffee brewing technology

platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global

scale. Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in

over 3500 workplace community hubs across 119 cities through its specialised brewing systems.

With single origin tea from Assams finest estates and 100% single origin Arabica coffee beans from Rainforest

Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day.

Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that

can keep the chai, coffee hot for up to 2 hours.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama

Capital, DSG, Paragon Partners and Kitara Capital. The Company has raised over $50 million in funds till date.

Company Culture

We are driven by our brand purpose Serve a great cup that brightens lives and brings people together. As a

beverage platform, we have a strong bias for technology. We live with a sports credo. We are here to win and

that happens when teams perform well. Collaborative mindset, happy positive attitude and an analytical mindset

does wonders for us. Smart but acidic; Performer but a loner ; Great pedigree but disdainful of a collaborative

mindset these are all strict NO for us. We are Passionate & we Innovate every day; we believe in being

Detail Oriented as the difference between mediocrity & excellence is in the attention to details. We are Happy

Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile

on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us

the most lovable brand, if you think you resonate with what you just read. We are an ideal match!!

Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move

towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green

procurement, reducing waste and exceeding regulatory requirements whenever possible, we aim to minimize our

impact on the environment.