Deputy General Manager

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 750k registered and  a customer base with 15M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada,Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Roles and Responsibilities

• Responsible for creating quarterly and monthly plans for critical life cycle metrics (partner retention rate, partner SLA metrics, partner experience ) and ensuring the achievement of the same

• Work with Product/Analytics/Experience teams to deliver successful outcomes on metrics like (Partner Engagement, Retention, SLA, Partner Rewards, Partner NPS etc)

• Help strengthen data-led thinking and lead the development of partner intelligence frameworks (Churn prediction, price sensitivity, reactivation, etc) across the user lifecycle charter

• Build, organize and monitor individual metrics related to the life cycle charter (Behavioural Metrices, Retention Rate, Reactivation Rate, Loyalty Program Engagement ) and provide visibility to the milestones and performance across the organization

• Mentoring and guiding other team members. Ensure effective utilization of resources under your function

• Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing overall engagement and earnings of the partner

• Develop, test, and execute aggressive multi-channel communication and training plans to drive partner retention, behaviour and experience

• Staying current with emerging opportunities in the terms of reach-out methods (Content, design, communication channel/tools)

• Be a passionate advocate for partners and help escalate any user experience breaches

• Focus on talking to partners to get an intuitive understanding of how they think and behave

• Help gauge issues in Partner Lifecycle journey and identify solutions for the same - liaison with Product team to develop and enhance partner application