Deputy Branch Manager-Inbound-Branch Banking-Service
Kotak Mahindra Bank
5 - 10 years
Kota, Mumbai
Posted: 02/03/2026
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Job Description
- Lead and motivate a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
- Monitor and analyze customer interactions, identifying areas for improvement and implementing strategies to enhance service standards.
- Oversee the efficient processing of customer inquiries, ensuring timely and accurate responses.
- Collaborate with the Branch Manager to develop and execute branch-wide initiatives, driving business growth and customer satisfaction.
- Conduct regular performance evaluations and provide constructive feedback to team members, fostering a culture of continuous improvement.
- Ensure compliance with bank policies and procedures, maintaining a secure and regulated environment.
- Stay updated on industry trends and best practices, implementing innovative solutions to enhance operational efficiency.
- Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
- Assist in the recruitment, training, and development of new team members, ensuring a skilled and motivated workforce.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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