Delivery Quality Assurance Professional - C
Capgemini
2 - 5 years
Kolkata
Posted: 01/05/2025
Job Description
Job Description
The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.Job Description - Grade SpecificDelivery Quality Assurance ManagerPlan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management
Skills (competencies)
Active ListeningAdaptive ThinkingAnalytical ThinkingAssertivenessAttention to DetailBusiness AgilityChange ManagementConflict ManagementContinuous ImprovementDecision-MakingEmotional IntelligenceFinancial ControlInfluencingInnovationManaging Difficult ConversationsNegotiationProactivenessProblem SolvingProject GovernanceProject ManagementProject PlanningProject ReportingProject TrackingRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementStakeholder ManagementStrategic GovernanceStrategic ThinkingTeam ManagementTime ManagementUnified Project Management (UPM)Unified Service Management (USM)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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