Delivery Project Manager

Project Description:

We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization in India with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.

Responsibilities:

You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in India, actively supporting new business growth.

Identifying customer needs and overseeing service delivery within the business context

Recruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.

Liaise with project teams up to 50 people, and internal/external stakeholders, with the possibility of further growth

Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance

Providing daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals

Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control

Working closely with Luxoft Customer Success Manager to achieve project's business goals

Monitoring and measuring the mood of team members and ensuring effective support

Mandatory Skills Description:

Previous experience working as a Project Manager, Resource Manager, or in a similar role related to staff and client management (5+ years)

Proven experience of sustaining a team size of 50+ FTE in an outsourcing / offshore setup in a global corporate environment

Ability to efficiently and effectively communicate with team members, customer representatives, and senior management

Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills

Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated

Understanding of SDLC

Hands-on Vendor / Client management experience

Nice-to-Have Skills Description:

Experience in working in finance, banking, or telecom is highly desirable

AI literacy, prompt engineering, habit of using corporate AI tools (i.e., Copilots) while maintaining Ethical AI guardrails

ITIL certificate