Delivery Partner

Delivery Partner: Cloud and Infrastructure Service Delivery

Key Responsibilities

• Client Relationship Management
• Act as the primary point of contact for clients, ensuring clear communication and alignment with business needs.
• Build strong partnerships to foster trust and long-term engagement.

Service Delivery & SLA Management

• Monitor and ensure adherence to agreed SLAs across all services.
• Proactively identify risks and implement mitigation strategies to maintain service quality.
• Service Improvement & Optimization
• Analyze performance metrics and identify areas for improvement.
• Implement best practices and continuous improvement initiatives to enhance efficiency and reliability.

Transformation & Innovation

• Lead cloud and infrastructure transformation programmes, including migration, modernization, and automation.
• Drive adoption of emerging technologies to deliver scalable and cost-effective solutions.

Governance & Compliance

• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Maintain accurate documentation and reporting for audits and reviews.

Required Skills & Experience

• Proven experience in cloud and infrastructure service delivery.
• Strong understanding of ITIL, cloud, AI processes and service management frameworks.
• Excellent stakeholder management and communication skills.
• Experience in driving transformation initiatives and managing complex projects.
• Knowledge of cloud platforms (Azure, AWS, GCP) and infrastructure technologies.

Key Competencies

• Strategic thinking and problem-solving.
• Customer-centric approach with strong negotiation skills.
• Ability to manage multiple priorities in a dynamic environment.
• Leadership and team collaboration.