Delivery Partner
LTIMindtree
2 - 5 years
Mumbai
Posted: 05/03/2026
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Job Description
Delivery Partner: Cloud and Infrastructure Service Delivery
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for clients, ensuring clear communication and alignment with business needs.
- Build strong partnerships to foster trust and long-term engagement.
Service Delivery & SLA Management
- Monitor and ensure adherence to agreed SLAs across all services.
- Proactively identify risks and implement mitigation strategies to maintain service quality.
- Service Improvement & Optimization
- Analyze performance metrics and identify areas for improvement.
- Implement best practices and continuous improvement initiatives to enhance efficiency and reliability.
Transformation & Innovation
- Lead cloud and infrastructure transformation programmes, including migration, modernization, and automation.
- Drive adoption of emerging technologies to deliver scalable and cost-effective solutions.
Governance & Compliance
- Ensure compliance with organizational policies, security standards, and regulatory requirements.
- Maintain accurate documentation and reporting for audits and reviews.
Required Skills & Experience
- Proven experience in cloud and infrastructure service delivery.
- Strong understanding of ITIL, cloud, AI processes and service management frameworks.
- Excellent stakeholder management and communication skills.
- Experience in driving transformation initiatives and managing complex projects.
- Knowledge of cloud platforms (Azure, AWS, GCP) and infrastructure technologies.
Key Competencies
- Strategic thinking and problem-solving.
- Customer-centric approach with strong negotiation skills.
- Ability to manage multiple priorities in a dynamic environment.
- Leadership and team collaboration.
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