Delivery Operations Senior Analyst
Accenture
5 - 10 years
Hyderabad
Posted: 09/11/2025
Job Description
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? People Champion will be a continuous presence and the first touchpoint for Google employees (CL10-13) on people matters. The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data. Serve as a trusted and neutral point of contact for employees, ensuring continuous presence to employees to reach out to as first point of contact for any support required Provide required steer to employees on various HR processes and help them reach out to correct POCs/ channels to resolve issues. For non-sensitive employee grievances, gather first-level details along with documentation from agents and their team leads to help share with ER+HRPA for next actions. People Champion will not handle employee grievance for supervisors and above. Sensitivity of a case to be decided by the HRPA at CL8 or above. Integrate new joiners and make them aware of HR policies and processes. Help delivery leads drive the buddy program effectively. Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action. Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required
What are we looking for? Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA) Provide updates on E&C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads Manage the internal transfer, training failure and redeployment documentation for each employee case. Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved Perform any other activity as required and assigned by HRPA.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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