Delivery Operations Manager - L1
Wipro
8 - 10 years
Pune
Posted: 28/06/2025
Job Description
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8 years and above experience
Location: Any Wipro location in India
Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC.
Job Description
Rates including mark up - 180 K/M
Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support
To provide clarity, the key components of the job description are as follows:
- Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes.
- End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions.
- Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets.
- Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture.
- Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors.
- Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow.
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Education and Experience: -
Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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