Delivery Manager | Salesforce Technical Manager | Delhi CEC | Sales & Service

Your potential, unleashed.

Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.


The team
The team serves as a central pillar driving growth and transformation within Deloitte, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value.
In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of Deloitte business growth for the specific client.
You will be part of a global organization that is making a measurable impact that matters every day.

Role and responsibilities:
We are seeking an experienced Salesforce Project Manager to lead the planning, execution, and delivery of Salesforce projects across various business units. This role requires strong project management skills, deep knowledge of the Salesforce platform, and the ability to coordinate cross-functional teams to deliver high-quality solutions on time and within budget.

Education:

Bachelors/Masters degree in Computer Science, Information Technology, or related field.


Key Responsibilities

Lead end-to-end Salesforce project lifecycle: initiation, planning, execution, monitoring, and closure.
Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders.
Develop and maintain detailed project plans, schedules, and budgets.
Coordinate internal resources and third-party vendors for flawless execution.
Manage stakeholder expectations and ensure clear communication throughout the project.
Identify and mitigate risks, resolve issues, and escalate when necessary.
Conduct regular status meetings and provide progress reports to leadership.
Ensure quality assurance and compliance with Salesforce best practices.
Facilitate user training and post-implementation support.
Conduct post-project evaluations and implement lessons learned.
10-12 years of experience in project management, with at least 2 years managing Salesforce projects.
Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud).
Proficiency in project management tools (e.g., Jira, Asana, MS Project).
Salesforce certifications (Administrator, Platform App Builder, or Consultant) preferred.
Excellent leadership, communication, and problem-solving skills.
Experience with Agile/Scrum methodologies.

Preferred Skills

Experience managing multiple Salesforce projects simultaneously.
Familiarity with data migration, integration, and change management.
Ability to work in fast-paced environments and manage competing priorities.
Strong stakeholder management and client-facing experience.


Location and way of working

Location: Delhi


Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.



Your role as a leader

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, leaders across our organization must strive to be:


Inspiring - Leading with integrity to build inclusion and motivation
Committed to creating purpose - Creating a sense of vision and purpose
Agile - Achieving high-quality results through collaboration and Team unity
Skilled at building diverse capability - Developing diverse capabilities for the future
Persuasive / Influencing - Persuading and influencing stakeholders
Collaborating - Partnering to build new solutions
Delivering value - Showing commercial acumen
Committed to expanding business - Leveraging new business opportunities
Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

Managing change - Responding to changing environment with resilience
Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.


How youll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the worlds most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.




Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.


Everyones welcome entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Heres a glimpse of things that are in store for you.


Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area youre applying to. Check out recruiting tips from Deloitte professionals.