Delivery Manager (Front End Application)

Delivery Manager

Chennai & Bangalore

5 days work from office .

Delivery Manager POS Modernization Program

Role Overview

We are seeking an experienced Delivery Manager to lead a largescale PointofSale (POS) Modernization Program for a USbased client. This role requires a handson delivery manager who can operate as an individual contributor when needed, while owning endtoend program delivery across onshore and offshore teams.

The ideal candidate brings prior handson experience working in the US or deep expertise in US client engagement, and a proven track record of managing onsite - offshore delivery teams (5060+ resources) across Project management, Engineering, BA, QA, DevOps, and UI/UX functions in Retail Client facing systems.

Location : Chennai

Key Responsibilities

Client Engagement & Program Leadership

• Act as the primary delivery partner for the US client, owning delivery commitments, milestones, and outcomes
• Lead daytoday client interactions, daily status updates, steering committees, and executive reviews with a strong focus on transparency and trust
• Translate business objectives of the POS modernization program into clear delivery plans and execution roadmaps
• Proactively manage client expectations, risks, dependencies, and escalations

EndtoEnd Delivery Ownership

• Own endtoend delivery across planning, execution, release management, and stabilization phases
• Drive delivery excellence across Agile / Hybrid delivery models
• Ensure predictable outcomes across scope, schedule, quality, and cost
• Establish and enforce delivery governance, metrics, and reporting cadence

HandsOn & SelfContributor Role

• Remain handson where requiredcreating, reviewing plans, estimates, architecture approaches, and critical deliverables
• Actively contribute to solution discussions, release planning, dependency management, and risk mitigation
• Provide strong technical and delivery judgment rather than operating purely as a coordinator

Offshore Delivery & Team Leadership

• Lead and scale offshore delivery teams of 5060+ members, including Developers, BAs, QA, DevOps, and UI/UX
• Drive strong collaboration between onshore client stakeholders and offshore execution teams
• Establish clear ownership, accountability, and performance management across teams
• Mentor and coach delivery leads, scrum masters, and technical leads

CrossFunctional Coordination

• Ensure seamless collaboration across Engineering, BA, QA, DevOps, and UI/UX streams
• Align architecture, development, testing, and release practices to modernization goals
• Drive DevOps maturity, CI/CD adoption, and release automation where applicable

Collaboration & Leadership Behaviors

• Builds strong working relationships across Engineering, BA, QA, DevOps, and UI/UX teams
• Handles conflicts and disagreements constructively without escalation fatigue
• Communicates crisply with executives while remaining approachable for delivery teams
• Balances delivery urgency with team sustainability in offshore/onshore models
• Actively mentors delivery leads, architects, and senior engineers

What Success Looks Like

• Leads with clarity, empathy, and decisiveness, especially during highpressure delivery phases
• Demonstrates strong cultural sensitivity when working with US clients and global offshore teams
• Creates an environment of psychological safety, transparency, and ownership with on time qualitative delivery
• Encourages open dialogue, constructive challenge, and crossfunctional collaboration
• Models professional behavior aligned with enterprise client expectations and delivery ethics driven Photon Delivery Governance

Required Experience & Qualifications

• 12+ years of overall IT / Digital Delivery experience
• 5+ years in a Delivery Manager / Program Delivery Lead role for USbased clients
• Deep understanding of US client expectations, communication styles, and delivery governance
• Prior handson working experience with US client (onsite or longterm client engagement)
• Strong experience delivering POS, Retail, Payments, Transactionheavy systems (modernization preferred)
• Proven experience managing large offshore delivery teams (5060+ resources)
• Strong experience with offshoreonshore delivery models and overlapping timezone execution
• Solid understanding of Agile delivery, SDLC, release management, and quality assurance practices

Key Skills & Competencies

• Excellent client communication and stakeholder management skills
• Strong delivery planning, estimation, and risk management capabilities
• Ability to operate at both strategic and execution levels
• High ownership mindset with a bias for action and accountability
• Strong leadership presence with the ability to influence senior stakeholders
• Experience working in overlapping USIndia hours is mandatory

Preferred (Good to Have)

• Experience with cloudnative modernization, microservices, or APIdriven architectures
• Exposure to DevOps, CI/CD, and modern QA automation practices
• Experience in Retail / POS transformation programs for large enterprises