Delivery Manager

Management Level

Business Function and Home

Corporate IT supports and develops corporate applications across Equiniti. One of the core applications is Workday (the ERP platform used by EQ for its own HR and Finance functions). The Delivery Manager will predominantly project manage Workday deliveries (covering wide-ranging modules) but may be assigned to projects within any part of Corporate IT.  These projects would typically be SaaS solutions.   Line management will be within the Delivery Home, where Change Management professionals reside. 

Role Summary

The job holder is responsible for the effective delivery of Corporate IT’s change roadmap and its constituent projects into Equiniti.  The role is accountable for the realisation of the expected benefits arising from projects and developing excellent working relationships with key stakeholders. Projects span IT, HR and Finance functions.  Some are a collection of changes to optimise the platform and others are larger scale. 

Core Responsibilities

• Ensure projects are delivered to agreed business objectives, requirements, schedules, costs, benefits and quality objectives.
• Ensure requirements are accurately captured and solutions are appropriately developed to support generation of the business case.
• Establish, control and monitor project timescales and budgets, obtaining appropriate approvals and authorisations, considering dependencies and taking appropriate action to overcome delays, difficulties or cost overruns.
• Provide direction and support to ensure a smooth project initiation enabling budget approval and prioritisation.
• Plan, communicate and implement change ensuring all those affected fully understand the nature and implications of such changes.
• Establish and maintain good relationships with the business sponsors and Corporate IT colleagues provide objective guidance and advice to ensure effective implementation.
• Develop and maintain key working and influencing relationships with appropriate colleagues in own and other business units; influencing ‘buy-in’ and to ensure new opportunities identified are exploited to the business benefit.
• Ensure that all risks are understood and counter measures identified, minimising risk to the organisation, and maximising quality and timeliness of all deliverables.
• Report on status.
• Ensure that project management methodologies are adhered to and all documentation is developed and maintained to agreed standards.
• Be the project manager for certain projects, where a full resource is not required but some level of management is needed on the EQ side, particularly where there is a 3rd party PM.

Specific Responsibilities

• Develop and manage a detailed delivery plan, including delivery resources
• Develop and agree reporting requirements, and use this to monitor and report upon the key activities, milestones and dependencies impacting the plan
• Manage the key assumptions and dependencies underpinning the plan
• Manage the delivery risks relating to the plan
• Monitor and manage the resource plan and costs for the project
• Ensure agreed governance for the programme is followed
• Prepare a detailed activity schedule for all projects, current and future
• Oversee the Sprints run by the team to ensure that the plan is being followed
• Produce regular reports for HR and Finance detailing all items in the sprint and roadmap
• Run Global Process Owner meetings to review prioritisation, requirements and provide updates
• Work with 3rd parties, their PMs and the Workday team to coordinate activities
• Understand the business requirements to add value to the programme

Key Relationships

• IT, Finance and HR Global Process owners Senior Management and 3rd parties
• Equiniti Workday SMEs, the Head of Corporate IT and Workday Manager

Skills, Qualifications, Knowledge, Competence & Mobility

Essential

• Prince 2 or similarly PM qualification, with previous experience of successfully managing projects through the full project life cycle.
• Experience of established project management frameworks and tools
• Strong understanding of project governance and controls including scope & deliverable management
• Proven ability to manage projects effectively, both strategically and operationally.
• Excellent written and verbal communication skills with the ability to persuade and influence.
• Excellent stakeholder management skills, with the confidence to challenge supportively and effectively where appropriate
• Demonstrable experience in producing and delivering quality presentations to both internal and external customers.
• Knowledge of Finance and HR high level business processes with the ability to deep dive into lower-level business processes to understand project needs
• Fully explores the needs of internal/external customers and proactively introduces additional specialist areas as required
• Switches seamlessly and effectively between different tasks and focus points and creates time for innovation and improvement
• Regularly delivers on commitments to others and demonstrates accountability for all outcomes
• Developing and maintaining project schedules
• Experience of Jira or similar agile tool

Desirable

• Experience of Workday with extensive knowledge of configuration, implementations and business processes
• Experience gained within financial services, pension sector or other heavily regulated environments
• Proven track record of working in a matrix organisation

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.