Delivery Manager

Experience: 12 Years+

Location: Faridabad / Noida

Essential Responsibilities

Project Delivery & Governance

Own end-to-end project delivery across initiation, planning, execution, monitoring, and closure
Define project scope, objectives, milestones, timelines, dependencies, and success criteria
Ensure projects are delivered on time, within scope, budget, and quality benchmarks
Establish and maintain project governance, reporting cadence, and review mechanisms
Track project KPIs, risks, issues, and dependencies, and proactively drive resolution

Client & Stakeholder Management

Act as the primary point of contact for BFSI / Insurance clients
Build strong relationships with senior client stakeholders, including business, IT, and compliance teams
Drive regular status updates, steering committee meetings, and executive reviews
Manage expectations and ensure transparency on progress, risks, and mitigation plans

Escalation & Risk Management

Proactively identify project risks and define mitigation and contingency plans
Own escalation management, including coordination across internal teams and client stakeholders
Handle critical situations calmly, ensuring minimal impact to delivery and client confidence
Ensure compliance with BFSI regulatory, security, and audit requirements

Resource Allocation & Planning

Plan, allocate, and optimize project resources across multiple workstreams
Work with delivery, engineering, QA, and architecture teams to ensure right skill-to-task alignment
Manage capacity planning, utilization, onboarding, ramp-up, and transition of resources
Address skill gaps through training plans or resource augmentation

Delivery Management & Execution

Lead cross-functional teams including development, QA, DevOps, and business analysts
Ensure adherence to Agile / Waterfall / Hybrid delivery models, as applicable
Review and approve project plans, estimates, change requests, and delivery commitments
Ensure quality standards, testing rigor, and release readiness

Must have skillset

10+ years of experience in IT Project / Program Management
Strong experience working with BFSI clients, preferably Insurance
Proven track record in managing large, complex projects
Excellent escalation management and problem-solving skills
Strong experience in resource planning, allocation, and utilization management
Excellent communication, presentation, and stakeholder management skills
Experience working in regulated environments with security and compliance considerations

Good to have Skill set

Delivery Manager