Purpose of the role: Accountable & responsible for seamless service delivery by CRCM and Provider teams. Planning and execution of short and long-term strategy to meet/exceed financial targets while ensuring high client and employee satisfaction. Utilize domain expertise to support market units in identification and win of new logos for revenue growth while ensuring cost optimization thru operational excellence.
KEY RESPONSIBILITY:
- Manage large scale US Healthcare – Provider RCM multi-geographic operations, with key responsibility, including performance, profitability, people, and client management.
- · Responsible for Revenue generation (existing clients) and profitability of the Provider portfolio
- · Pivot to Digital First strategy, by pushing forward digital solutions and services to our clients.
- · Take the lead in understanding the critical areas of client’s business and offering them consultation and advisory on the back of bespoke solutions.
- · Maintain positive working relationships with existing and new clients with a constant focus on premier customer service in a growth-oriented environment.
- · Drive operational predictability & efficiencies by deploying appropriate processes and governance.
- · Work with Business Transformation teams to develop innovative and transformational solutions for clients.
- · Cross leverage opportunities for growth and improvement by ensuring all areas of operations and support work together to optimize overall operational strategy.
- · Champion continuous process enhancement for operational excellence.
- · Support Business Development teams in new customer acquisition by providing operational expertise needed to win new clients.
- · Participate in new business opportunities by giving inputs at pre or post sale, client meeting/presentations etc.
- · Take a lead on risk management, coordinate risk management and personnel issues with Legal and HR Departments.
- · Support talent acquisition, growth and development of employees ensuring employee satisfaction and talent retention.
EXPERIENCE:
- Minimum 5+ years in Account/Portfolio leadership role in Provider RCM
- Minimum 18+ years of overall experience in global, fast paced, client centric delivery environment in US HC
- Minimum 3+ years of experience in managing P/L of $10 MN and span of 1000+ FTEs
- Preferred background:
- Senior leadership role, experienced in managing large global teams. Deep expertise in US healthcare Provider & RCM business. Track record of delivering results with high customer and employee satisfaction
KEY COMPETENCIES:
- Leadership experience: Excellent organizational and leadership skills to build strong delivery function and lead by example; strong project management, budgeting, talent management, and business operations skills
- Industry knowledge: Subject Matter Expert of US Healthcare - Provider & RCM industry
- Financial Acumen: Adhere to budgets, drive profitability by optimizing costs. Make sound investment decisions based on data to maximize ROI
- Commercial knowledge: Ability to analyse sales opportunities and help qualify leads and opportunities.
- Relationship management: Skilled in managing relationships with Clients, internal stakeholders and within Business Unit. Ability to communicate across stakeholders to align on strategic plan & direction. Identify new opportunities in existing relationships