Delivery Lead- ServiceNow

Job Title: Delivery Director- ServiceNow

Experience: 15+ years

Location: Greater Noida

We at Coforge are hiring Delivery Director-ServiceNow with the following skillset:

Key Responsibilities

• Own end-to-end delivery of ServiceNow
• Ensure highquality delivery execution for programs involving ServiceNow implementations, infrastructure automation, and platform modernization.
• Establish delivery frameworksgovernance models, KPIs, SLAs, and quality checkpointsto ensure consistent delivery performance.
• Collaborate closely with crossfunctional teams including architecture, engineering, QA, PMO, and service operations to ensure seamless program execution.
• Build, mentor, and scale highperforming delivery teams including architects, engineers, developers, and operations specialists.
• Act as a trusted advisor to clients on delivery best practices, operational maturity, risk mitigation, and continuous improvement.
• Maintain strong working relationships with ServiceNow, and strategic technology partners.
• Support pre-sales only as needed from a delivery governance and solution feasibility standpoint (no revenue targets or sales KPIs).

Qualifications

• Bachelors degree in Technology or related field (B.Tech preferred).
• 12+ years of experience in IT Delivery, with at least 6+ years leading large-scale ServiceNow, or infrastructure delivery engagements.
• Proven track record of executing complex multi-tower transformation programs and managing large delivery teams.
• Strong understanding of ServiceNow modules, and enterprise IT operations.
• Excellent communication, stakeholder governance, people management, and problemsolving skills.
• Certifications in cloud technologies, ServiceNow, ITIL, or delivery leadership are an added advantage.