Job Title: Delivery Director- ServiceNow

Experience: 15+ years

Location: Greater Noida

We at Coforge are hiring Delivery Director-ServiceNow with the following skillset:

Key Responsibilities

Own end-to-end delivery of ServiceNow
Ensure highquality delivery execution for programs involving ServiceNow implementations, infrastructure automation, and platform modernization.
Establish delivery frameworksgovernance models, KPIs, SLAs, and quality checkpointsto ensure consistent delivery performance.
Collaborate closely with crossfunctional teams including architecture, engineering, QA, PMO, and service operations to ensure seamless program execution.
Build, mentor, and scale highperforming delivery teams including architects, engineers, developers, and operations specialists.
Act as a trusted advisor to clients on delivery best practices, operational maturity, risk mitigation, and continuous improvement.
Maintain strong working relationships with ServiceNow, and strategic technology partners.
Support pre-sales only as needed from a delivery governance and solution feasibility standpoint (no revenue targets or sales KPIs).

Qualifications

Bachelors degree in Technology or related field (B.Tech preferred).
12+ years of experience in IT Delivery, with at least 6+ years leading large-scale ServiceNow, or infrastructure delivery engagements.
Proven track record of executing complex multi-tower transformation programs and managing large delivery teams.
Strong understanding of ServiceNow modules, and enterprise IT operations.
Excellent communication, stakeholder governance, people management, and problemsolving skills.
Certifications in cloud technologies, ServiceNow, ITIL, or delivery leadership are an added advantage.

Delivery Lead- ServiceNow