Delivery Lead

We are looking for a highly driven and experienced Delivery Lead to lead KAPITALs ERP staffing delivery function for our US clients. This is a strategic and high-ownership role where you will manage a team of recruiters, drive performance, maintain quality, and ensure timely and successful fulfilment of US ERP contract and full-time roles. You will work with niche technologies such as Oracle Cloud, Workday, SAP, PeopleSoft, Salesforce and more making this a high-impact, high-value delivery leadership role.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and manage a team of US ERP recruiters to meet daily, weekly, and monthly delivery goals.
• Set performance expectations, track KPIs, and ensure consistent productivity and quality of submissions.
• Conduct daily huddles, weekly reviews, performance evaluations, and continuous coaching.
• Build a high-performing delivery culture focusing on speed, quality, and accountability.

Delivery Excellence

• Oversee full-cycle delivery for ERP and IT roles (Oracle Cloud, SAP, Workday, PeopleSoft, Salesforce, etc.).
• Ensure high-quality internal submissions and client submissions daily as per delivery KPIs.
• Partner closely with Account Managers/Sales teams to understand demand, urgency, and client requirements.
• Drive candidate pipeline, talent mapping, and proactive sourcing for recurring skills.

Client Collaboration

• Work directly with US clients and account managers to understand role expectations and prioritise requirements.
• Maintain strong communication channels to ensure clarity and timely updates on candidate pipelines.
• Handle escalations, negotiate timelines, and ensure smooth delivery across all positions.

Process & Operational Management

• Optimise recruiter workflows, sourcing techniques, and use of platforms like LinkedIn Recruiter, Dice, Monster, JobDiva, Clockwork, and KAPITALs AI platform Madgigs.
• Ensure compliance with US hiring standards, tax terms (C2C, 1099, W2), and visa classifications.
• Maintain accurate reporting, dashboards, and real-time delivery insights for leadership.
• Improve delivery efficiency through automation, data-driven decision-making, and process refinement.

Recruiter Development

• Train new recruiters on US staffing fundamentals, ERP technologies, sourcing strategies, and communication standards.
• Upskill the team regularly on market trends, tech stacks, US client expectations, and best practices.
• Build succession plans within the delivery team and help develop future leads.

Qualifications & Skills Required

• 510 years of experience in US Staffing, with at least 2+ years leading a delivery or recruiting team.
• Strong understanding of ERP technologies (Oracle Cloud, Workday, SAP, PeopleSoft, Salesforce).
• Hands-on experience working with US tax terms (C2C, W2, 1099) and US visa types (H1B, GC, EAD, TN, etc.).
• Proven ability to meet delivery KPIs in a high-volume, fast-paced US staffing environment.
• Strong leadership, coaching, and team management capabilities.
• Excellent communication, client handling, and problem-solving skills.
• Proficiency in ATS/CRM tools such as JobDiva, Clockwork, LinkedIn Recruiter, Dice, Monster, etc.